At Hutchinson Mode, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a clear and straightforward returns and exchanges policy.
Return Eligibility
Customers may request a return within 14 days of receiving the item. To be eligible for a return:
The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
Proof of purchase (order confirmation or receipt) must be provided
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
Items that have been worn, damaged, or altered after delivery
Items without original packaging
Final sale or clearance items (if applicable)
Return Process
To initiate a return, please contact our support team at:
Please include your order number, reason for return, and supporting photos (if applicable). Once your request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
We offer exchanges for items that are defective, damaged, or incorrect upon arrival.
If you wish to exchange an item for a different size or style, please contact us within 14 days of delivery. Exchanges are subject to product availability.
Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Shipping fees are non-refundable unless the return is due to our error
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly by offering a replacement, exchange, or refund at no additional cost.
Late or Missing Refunds
If you have not received your refund after the processing period:
